Troubleshooting

1) DEMO IMPORT FAILS: “SORRY BUT YOUR IMPORT FAILED.”

If you receive this message Sorry but your import failed. Most likely, it cannot work with your webhost. You will have to ask your webhost to increase your PHP max_execution_time (or any other webserver timeout to at least 300 secs) and memory_limit (to at least 196M) temporarily. it is due to low server memory or execution time and your host should definitely be willing to adjust that. They have it very low if the content will not import. Contact them and explain the issue, they should raise it for you. Please see some important links below dealing with this.

 
2) DEMO CONTENT DUPLICATED

When you import our demo content, it can take several minutes depending on the speed of your server. Each time the button is clicked it will import the content, so if it is clicked twice it will import everything two times. There are two ways to get rid of duplicate content.

Method 1: WP Reset Plugin – This plugin is the fastest way to get rid of content. However, it will remove all content from your database and leave the default theme activated. It does not remove plugins, but will deactivate them and remove all pages, posts, menus, sliders, widget data, Fusion Theme Options, etc. Basically it removes all the content that you imported from our theme. Only do this if you are able to start over. Click Here To Download.

Method 2: Manual Removal – This method will take longer and simply involves manually removing duplicate items. For example, go to the Appearance > Menu and delete and duplicate items one by one. Same thing for pages, post, sliders, etc.

 

3) ‘ARE YOU SURE YOU WANT TO DO THIS?’ ERROR MESSAGE

If you get the “Are You Sure You Want To Do This” message when installing the ‘traveler.zip’ file via WordPress, it means your server has an upload file size limit, which is set by your host. If this happens, install the theme via FTP, or call your hosting company and ask them to increase the limit.

 

4) THEME INSTALL FAILED ‘DESTINATION FOLDER ALREADY EXISTS’

You may be getting this error because you have a duplicate ‘traveler’ folder. This error happens because WordPress only allows you to have one theme with the same name when uploading the theme via WordPress admin. We recommend updating the theme via the Auto Update method to get around this, or you can update the theme via FTP.