First to know about us!

Thank you for using our product_Traveler

 

Released: 24 Mar 2015

Made by: ShineTheme Team 

Documentation: Our Guide

Get support at: Our Support System

Support Policy: Read Carefully This

Video Tutorials: Our Videos Tutorials

Request and Vote Features you want on Traveler: Check it here

 

Get help from Traveler Facebook community: Traveler Users Group

THIS GROUP IS FOR USERS TO HELP EACH OTHER AS A COMMUNITY, PLEASE KINDLY DON’T EXPECT A RESPONSE FROM OUR SUPPORT TEAM. THIS IS NOT HELP DESK. IF YOU ARE LOOKING FOR RESPONSE FROM OUR SUPPORT TEAM PLEASE OPEN A TICKET ON OUR SUPPORT SYSTEM ABOVE.

 

How to be happy with our theme?

Your time is really important! Because of that we would like to save time for you when using our product. With some recommends bellow here, we wish that you can get the best experience and grow up your business:

 

  1. Always read our documentations, videos tutorials first.
  2. After #1 if you have any problems/issues or questions you can post ticket on our support system to get help

       Everything should be clearly and provide us right info when the tickets posted:

  •  Prepare your installation: Disable your other plugins and switch to the Twenty-Fifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there’s a conflict that needs to be resolved.
  • Take some images of the problem: Some of image related with your issues that can help us understand better.
  • Issues url:  If something wasn’t working, please send us a link where it wasn’t working.
  • Include your WordPress wp-admin + FTP account: The fastest way for us  to view your back-end setup.

3. If Expired support time and you  cannot post ticket, you can Renew support time on theme-forest at our item details  or you can post your problem on Traveler Users Group for get help from community (not from our support team).