License Certificate & Purchase code?

1. Find Your Purchase Code

Step 1: Login in your ThemeForest account.

Step 2: Navigate to  “Downloads” and click on Download for your theme

Step 3: Select certificate & purchase code from the drop-down

Step 4:  The license is listed as Item Purchase Code: xxxxx-xxxxx-xxxxxx.

Kindly, see the bellow picture:


2. Register On Traveler Support System


  1. Log in to Our Support System and Click on “Register” on the right sidebar (1)
  2. After (1), you can see the Register Form, please Fill in all information.  Please choose “Traveler” in Theme/ Add-on button.
  3. Enter the Purchase code that you got above and Navigate to “Register”

Registration confirmation will be sent to your email. 

If you have bought our add-on, you can also register in our support system

3. How to use the Ticket system?

– Using this ticket system will help our team answer faster and it will be easier for both parties to track and manage your requests.

– If you don’t have an account yet please register. It’s very fast & simple.
If you do not receive your password OR you cannot register for an account, please email Shinetheme Author with your purchase code.

– After you log in, click on “Submit a Ticket”

– Please make sure you fill the ticket type(bug reports go to a different department than custom request) and for what theme is the ticket.

– When you post the ticket we are notified via email. When you get a reply from us, you will be notified via email as well.

– Our support hours are 8 AM – 5 PM GMT +7, Monday – Friday. We answer questions within 24 hours during business days. On rare occasions, we may delay our replies a little longer if there are many tickets in queue.